Hi Kevin, Thanks for your information, Please let me know in what area I have to debog. I am new to this.
Thanks, Surendra -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Saturday, September 25, 2010 1:28 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Reg ... Duplicate emails receiving from RT On Sat, Sep 25, 2010 at 12:45:41AM +0530, Surendra Adusumilli wrote: > Hi Kevin, > > Below are the message ID's and bothe are went to requestor for same > reply with same content. > > 1. Message-ID: > <rt-3.8.2-2820-1285295987-1917.286420-...@rt.zetainteractive.com> > 2. Message-ID: > <rt-3.8.2-3295-1285295987-831.286420-...@rt.zetainteractive.com> That says that scrip 6 is running twice, but from 2 different processes during the same second. It is worth turning your RT logging up above info, possible to debug, and triggering a correspond. You'll get a lot of detailed information about which scrips are choosing to run and why and what mail is generated. -kevin > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin > Falcone > Sent: Saturday, September 25, 2010 12:34 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Reg ... Duplicate emails receiving from RT > > On Sat, Sep 25, 2010 at 12:23:57AM +0530, Surendra Adusumilli wrote: > > Yes Kenn, I verified and observed that his email address is not > > in CC > or not in other role. He > > is only the requestor. > > Please provide the Message-ID from both emails sent to the requestor > > -kevin > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this > year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!