On Fri, Sep 24, 2010 at 08:41:40AM -0600, Sysadmin wrote: > I'm trying to embed a mailto: HTML code into my ticket creation > template so that the customer can click the link and this will > generate a blank email with the ticket info in the subject that can > use for a reply, that the system can then parse into the ticket. The > mail to address would vary according to the group or queue it was > created for. > > I tried this: > > <A > HREF="mailto:{$Ticket->QueueObj->CorrespondAddress()}?subject=[{$Ticket->QueueObj->SubjectTag > || $rtname} #{$Ticket->id}] {$Ticket->Subject()} > ">To Email RNS about the ticket</A> > > > While I know this is wrong, perhaps it will give you a better idea > of what I,m trying to do. >
In an html template, you can use something like this: <a href="mailto:{$Ticket->QueueObj->QueueOrDefaultCorrespondAddress}?subject=SUBJECT&body=BODY">To Email RNS about the ticket</a> you should urlencode BODY RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!