On Tue, Oct 05, 2010 at 06:35:27AM -0700, Shannon Adams wrote: > > I want my users to be able to assign tickets to themselves (or "take" > tickets). > However, I do not want to allow users to change the status of a ticket unless > it > is assigned to them. Is there a way/scrip to do this?
Only grant the Owner role ModifyTicket and give your users TakeTicket, that way they can't change it until they own it. -kevin
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