I have searched the wiki and mailing list and can't find my answer, so if its 
there feel free to point me in that direction.  I want to setup a search 
similar to the quicksearch, where I get (for example) the users I am concerned 
with seeing, and then across the top the same new open and stalled with summary 
numbers below.   That way each manager can easily see statistics on their 
reports without having to see the detail of each call.

I have created a search for these users and get get the search to work, but 
can't figure out how to do the grouping to get summary numbers.  Help is 
appreciated.

Thanks.


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