Hello all,
I think I may have asked this before, but didn't quite get the answer I was looking for. I'm looking for a way to mandate items on the RT at a glance screen for people based on group membership. For example, I'd like to make a custom search that says "tickets that haven't been commented on in 3 days and are not closed" which I have the search built for.. but I want it to show up on the front page of all members of the "helpdesk" group, without them needing to do anything special. How would I do something like this?
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
