Thanks Mathieu: I got it. An extra $ was needed before ARGSRef from line 3. I have no idea what it is for, I followed other examples from the Internet. Also the description field is called 'content'. Thanks again.
On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote: > <%INIT> > my $ARGSRef = $ARGS{'ARGSRef'}; > if ( not $ARGSRef{'id'} ) { # Check if the ticket is really empty > before doing anything $ARGSRef{'Subject'} ||= 'Default subject'; > $ARGSRef{'Requestor'} ||= 'mydefa...@requestor.com'; } </%INIT> > <%ARGS> </%ARGS> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!