Hi Janet, See http://wiki.bestpractical.com/view/ResolveSendsReply
Cheers, Paul On 10/21/2010 11:07 AM, Bass, Janet E. wrote: > How do I change the default action on resolve to reply to requestor from > Comments not sent to requestor TO reply to requestor? > I made a scrip that is supposed to on resolve send an email to the requestor > but that only works if the ticket owner changes the drop down. We always > strive to have comments on resolve so this would save us all a step. > Thanks > Janet > -- > Janet Bass > Unix System Administration > Manufacturing Engineering Laboratory > 304/Room 12 > 100 Bureau Dr > Mailstop 8203 > Gaithersburg, MD 20899-8203 > EMAIL: jb...@nist.gov > PHONE: 301-975-8425 > > >
