I have three classes of users, I'm wondering if my privileges/groups setup is what RT intends.
Class 1: Administrators. These three people can do anything. Class 2: People who log into RT and own and resolve tickets. Each is only going to be working with 1-3 queues out of 10-15 queues total. Class 3: People who create tickets via email and don't need to do anything but reply via email. Right now I'm thinking class 1 and class 2 should be "privileged" users, and by AdminCCs on the particular queues they are interested in. In addition, the three superusers will have, as a User Right, the "Super User" privilege. Class 3 won't be users which are seen via Configuration->Users. I still haven't figured out if they count as "Everybody" or "Unprivileged." I'd like them to be able to view any ticket (although I suspect they will rarely use such a power) so I'm giving them ShowTicket and ShowComment and a few other minor privileges. Does that sound about right? Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
