Hello, It seems that if a user sends an HTML formatted email (multipart) with an attachment. RT_Client does not dig deep enough to get to the attachment when calling rt.attachments. The multipart part is unamed and rt_client does not look into it.
Before I try other libraries: - From what I see on their wiki, roart does not do attachments, is that correct? - Is there a similar problem with RT::Client::REST? Thanks, Thierry
