Nevermind, figured it out.. in Updates.html added....
<tr><td class="label"><&|/l&>Queue</&>:</td>
<td class="value"><%$SelectQueue|n%></td>
</tr>
.........
my $SelectQueue = $m->scomp("/Elements/SelectQueue", Name => 'Queue',
Default =>$TicketObj->QueueObj->Id, ShowNullOption => 0);
On Thu, Oct 28, 2010 at 4:22 PM, Chris Hall <hir...@gmail.com> wrote:
> It's probably going to be something of a dirty hack but.. I'd like a
> one-stop shop where people can re-open resolved tickets, comment on them,
> and place them in appropriate queues. (helpdesk, billing, corp support,
> etc...) The obvious place for this seems to be the "Comment" link at the
> top right, as it has already the dropdowns to re-open the ticket, and a box
> for comments.. but I'd like to add in a drop-down to this page to tell it
> also which queue it needs to go to once I click "Update Ticket". I've
> looked around and I'm a little lost where to begin with something like this.
> Does anybody have any ideas how something like this could be done?
