On Thu, Oct 28, 2010 at 03:22:58PM -0700, Hans Johnson wrote: > I'm looking for a way to have RT not add a specific email address to the > watchers list on ticket creation. > > Right now, we have our core email server configured to forward email sent > to "[1][email protected]" to "[2][email protected]".� All further > correspondence with the customer is then done through > [3][email protected] rather than through the main email server. > > This is all working quite well, with the notable exception that > "[4][email protected]" gets added to the watchers list.� Is there any > way to prevent this from happening? >
Seems you are using $ParseNewMessageForTicketCcs. So you have to set $RTAddressRegexp to match [email protected].
