Hello Jerrad, I installed your BecomeUser version from http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/ but it does not appear in Configuration -> Tools unfortunately.
I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the problem ? I believe that files are in place and the permissions are fine. Or do I have to put something into the Set(@Plugins, qw/../); array ? # find $PWD | grep -i Become /data/rt3/local/man/auto/RTx/BecomeUser /data/rt3/local/man/auto/RTx/BecomeUser/.packlist /data/rt3/local/man/man3/RTx::BecomeUser.3pm /data/rt3/local/plugins/RTx-BecomeUser /data/rt3/local/plugins/RTx-BecomeUser/lib /data/rt3/local/plugins/RTx-BecomeUser/lib/RTx /data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm /data/rt3/local/plugins/RTx-BecomeUser/html /data/rt3/local/plugins/RTx-BecomeUser/html/Admin /data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools /data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/UserTabs /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/UserTabs/Default /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/ToolTabs /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/ToolTabs/Default Or is there another way using RT::Authen::ExternalAuth to become someone else in rt to test the permissions etc without having to change the password of the user ? Thanks in advance Joe