I'm just saying with this configuration, when I go to create a ticket, the default "requestor" is trouble-tic...@imctv.com but when I hit submit, I get an error:
trouble-tic...@imctv.com is an address RT receives mail at. Adding it as a 'Requestor' would create a mail loop On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote: > > ok, here's a smipplet of what I've got in RT_SiteConfig > > > > Set($CorrespondAddress , 'trouble-tic...@imctv.com'); > > Set($CommentAddress , 'rt-comm...@imctv.com'); > > Set($SMTPFrom , 'trouble-tic...@imctv.com'); > > Set($RTAddressRegexp , > > '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$'); > > > > I assumed I needed to match trouble-tic...@imctv.com and > > rt-comm...@imctv.com, did I form the regexp wrong, or am I wrong on this > > thinking? > > That appears correct. What is the actual From: address you're > trying to use? > > -kevin > > > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone < > falc...@bestpractical.com>wrote: > > > > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > > > > I'm a bit confused here.. tried reading up on this but.. maybe I > just > > > need a layman's > > > > [1]mym...@myserver.com is an address RT receives mail at. Adding > it > > > as a 'Requestor' would > > > > create a mail loop > > > > (obviously that's not the email address.. just kinda.. > censoring..) > > > > In the past, we've always used this email address as the single > > > address to send out > > > > notifications, etc.. and we don't really get "replies" to tickets > via > > > email. So now it appears > > > > it wants a different email account, rather than the "catch-all" > one we > > > made. I tried > > > > uncommenting the line from RT_SiteConfig.pm and restarting apache, > but > > > that didn't seem to > > > > change anything. Before I accidentally break something, can > someone > > > help me out here? All I > > > > want is to have it able to submit tickets using the catch-all > email > > > account we made for it. > > > > > > Most likely you wrote your RTAddressRegexp wrong and are matching > > > accounts other than your Correspond and Comment addresses > > > > > > -kevin > > > > >