That was obscenely generic wasn't it... Sorry.
Under Bulk Update, the option of "Make Owner:" shows all of the RT
created users along with all of the email correspondence users, however
under Global group rights for RT I see 'Everyone:' having 'No rights
granted'.
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
On 10-12-02 09:59 AM, Kevin Falcone wrote:
On Thu, Dec 02, 2010 at 09:05:31AM -0500, Kris Germann wrote:
I'm wondering if there is a way to limit the number of users who show up
when bulk-updating
tickets to only the RT defined users, instead of now where it shows not
only those users, but
also everyone who has emailed in. I know this is used to allow people
access to email RT but
perhaps it could store the emails in a transparent database which doesn't
show anywhere but
the the sql tables?
You don't say where the users show up, but you've most likely granted
OwnTicket too widely (such as to Everyone or Unprivileged)
-kevin
