On Thu, Dec 02, 2010 at 06:40:44PM -0200, Fernando Frota Machado de Morais wrote: > > RT 3.8.0
You want a newer RT and that will just work 3.8.0 is several years behind on bugfixes -kevin > I need to extract subject tags from external RTs and include them (or > the new ones) into my ticket subject, to avoid creation of new tickets > when one RT answer to another. > > -- > Fernando Frota Machado de Morais > Divisao de Redes de Comunicacao > Centro de Computacao > Universidade Federal de Minas Gerais > Brasil > Tel. +55(31)3409.4007 Fax. +55(31)3409.4004 > > Em quinta-feira 02 dezembro 2010, às 13:02:22, Kevin Falcone escreveu: > > On Thu, Dec 02, 2010 at 10:25:06AM -0200, Fernando Frota Machado de > Morais wrote: > > > does anyone have a script to or knows how to include ticket id > > > of > > > > > > another RT into local ticket subject when the other RT is replying > > > to a message sent by my RT? > > > > You don't say what version of RT you're running, but modern RTs > > include a Scrip that keeps subject tags of external RTs intact. > > > > -kevin
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