That is correct. But how do I make use of the RT::Action::SendEmail module to send the notification incorporating my To: field. Or is there a better way to send out a custom notification?
Thanks for the help, Kurt Engle From: "Kevin Falcone" <falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Sent: Friday, December 10, 2010 8:59:25 AM Subject: Re: [rt-users] notification On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote: > I am looking for a way to send an email from RT to a specified e-mail address > that is not an > account in RT or associated with the ticket as a requestor, watcher, CC:, > BCC:...etc.... > > I have the logic down to specify the e-mail address and have some nasty perl > code to actually > send the e-mail. But, it seems that RT has some internal module(s) that > handle what the nasty > perl code is doing. > > I can see the RT::Action:SendEmail module, but how do I incorporate that into > a script that > allows me to do what I am looking to do? Sounds like you actually just want to use a normal Notify action, but have the template contain your ugly logic that sets up the To: line based on your perl code -kevin