I'm using the following template to create an approval ticket. I would like to include the following lines into the ticket:
Click on the link below to send an approval email: mailto:r...@domain.com?subject=%5B{$rtname}%20#{$Ticket->id()}%5D&body=%20Status:%20resolved Click on the link below to send a rejection email: mailto:r...@domain.com?subject=%5B{$rtname}%20#{$Ticket->id()}%5D&body=%20Status:%20rejected I am getting the following error: Click on the link below to send an approval email: mailto:r...@domain.com?subject=%5B%20#Can't call method "id" on an undefined value at template line 29. Stack: [template:29] [/usr/lib/rt/RT/Action/CreateTickets.pm:667] [/usr/lib/rt/RT/Action/CreateTickets.pm:366] [/usr/lib/rt/RT/Action/CreateTickets.pm:303] [/usr/lib/rt/RT/ScripAction_Overlay.pm:238] [/usr/lib/rt/RT/Scrip_Overlay.pm:464] [/usr/lib/rt/RT/Scrips_Overlay.pm:196] [/usr/lib/rt/RT/Scrips_Overlay.pm:175] [/usr/lib/rt/RT/Ticket_Overlay.pm:3186] [/var/rt/html/Ticket/Create.html:392] [/var/rt/html/autohandler:311] %5D&body=%20Status:%20resolved Is there a way to get the id of the ticket that will be created with the template? Please help, the ability to just be able to click on the link instead of worrying about formatting would be a great addition to the approval queue. It works with correspondence and comments. Here is my Template: ===Create-Ticket: approval Queue: ___Approvals Type: approval AdminCc: {$Tickets{'TOP'}->FirstCustomFieldValue('OracleApprovers')}; Cc: usern...@domain.com Depended-On-By: TOP Refers-To: TOP CF-ApprovalType: Oracle Due: {time + 86400} Subject: Oracle Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject} Content: Your approval is required to grant access to Oracle for {$Tickets{'TOP'}->FirstCustomFieldValue('UserDisplayName')} To respond to this request, please click the following link to access your pending approvals: http://rt.domain.com/Approvals OR You may submit your response via e-mail. To do so, reply to this message with one of the following responses in the body of the message: To approve: Status: Resolved To reject: Status: Rejected To view the original request, follow this link: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Tickets{'TOP'}->Id} ________________________________________________________ The actual approval request is below: {$Tickets{'TOP'}->Transactions->First->Content()} ENDOFCONTENT
