Hi, You start debugging with logs. However, you better start with upgrading your RT instance to 3.8.8 at least.
On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz <xt4...@yahoo.com> wrote: > Hi and thanks in advance. > > I just installed request-tracker3.6 in a debian lenny server. > > It works perfect but today suddenly stopped to send email to users when a new > ticket is created. Even, when we make a reply to requestor, the email is not > sent. > > In the history of the ticket when its created as new, the message which says > that email outgoing was recorded is not present. > > So after a very pain process, we restarted apache2: > > /etc/init.d/apache2 restart > > And RT started to send emails again. > > Is it normal? > > We read something about FastCGI but we are not pretty clear. > > Do we have to restart the apache2 often ? > > Can we setup anything to avoid apache2 restart ? > > Thanks again. > > José. > > > -- > Lic. José Gregorio Díaz Unda. > Asesor de Tecnologías de Información y Comunicación. > Tel.: 58.0412.5518085 > Skype: xt4mhz > Web: www.usb.ve - jgdu.blogspot.com > > > -- Best regards, Ruslan.