On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote: > Take, to take, I want the ticket. > > Taken, having been took, I have the ticket. > > That said, I have my doubts that there is an answer. Adding extra statii was > easy enough, but there is a warning in the config: > > > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break > > horribly. >
if you just want to change "open" in the web UI to "Taken", then just change the translation by creating a file in local/po/xx.po (xx = two letters of your language) with the following content: -----cut----- msgid "" msgstr "" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" msgid "Open" msgstr "Taken" -----cut----- check in lib/RT/I18N/xx.po if other strings may need to be tranlsated. then restart your web server.