Hey everyone.
I have a few n00b questions for you on a new-ish RT 3.8.8 install: I have created a custom field labeled 'Send to:', where there is a dropdown list naming several queues. What I'm wondering is when selecting these options & updating the ticket, if it could then create a child ticket in the queue selected via the custom field dropdown menu with the content that current reply / comment which would then be dependent on the 'master' ticket of sorts. --- Similar to http://www.gossamer-threads.com/lists/rt/users/68537? ,But different enough to require a separate answer, Let me know if you can, Kris Germann Fibernetics Corporation
