Hi all, my rt is a rt3.8.7
I've a problem with a new status. I've implement two new status 'certified' and 'not_certified' RT_Siteconfig: ... Set(@ActiveStatus, qw(new open stalled)); Set(@InactiveStatus, qw(certified not_certified resolved closed rejected deleted)); ... I can change the status of a ticket to 'certified' but not to 'not_certified'. Error message: Ticket 6073: Illegal value for Status Any help is appreciated. Cheers, Björn