Hi Kevin, Thanks, yes I'm running it from a bash script which in turn is called from cron and the variables are substituting correctly, and I got my first automated rt queries last night on schedule :) . Next up is creating some more scheduled jobs that run through on a daily basis or maybe more often and look for content such as ****SPAM**** and deleting these, or auto-resolving tickets that are notifications about successful backup jobs that require no attention, for example.
If anyone would like copies of the various scripts (bash wrapper + rt query + cron wrapper to run on the last day of the month) email me off list and I'll send you a copy. Regards, Chris Herrmann Far Edge Technology p. 02 84251400 m. 0403 393309 http://www.faredge.com.au
