Bryan: I think you can do that via a configuration variable in your rt3/etc/RT_Config.pm Have a look there.
Regards; Roy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryan Thoren Sent: 04 February 2011 10:37 To: rt-users@lists.bestpractical.com Subject: [rt-users] Show RealName in Query Results? I'm running RT 3.8.8 on Ubuntu Server 10.10. Everything runs great. I need a way to display the ticket owner's RealName in query results instead of the short, login Name. In our system, the login name is a cryptic collection of letters and numbers. Using the user's real name will make the search results much easier to read and work with. Thanks for your help! --Bryan Thoren
