On Thu, Feb 03, 2011 at 09:34:00AM -0500, Steve McStravick wrote: > I have a strange situation. > We are rolling out RT 3.8.8 and have hit the following issues a couple of > times now, but not always! > Replies Sent out to our Requestors and Cc sometime show "Transaction > contains no content" when there IS content, > and in fact the AdminCcs get the message on the same transaction! > > Here is the suspect template that is used for Requestors and Cc (slightly > change from the default Correspondence template):
The really important thing is what Condition and Action are triggered and for what transaction they trigger. Unfortunately, that information is in the Message-Id which you trimmed. -kevin > RT-Attach-Message: yes > Sender: Company Support <h...@email.com> > From: Company Support <h...@email.com> > > {$Transaction->Content()} > > <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > > > > Whereas the AdminCc is almost the same, except I don't make the Sender&From > Anonymous and I add the Owner to the subject: > RT-Attach-Message: yes > Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject} > > <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > > > {$Transaction->Content()} > > > Here is a example of the emails generated (note: it had an XML attachment > for this one..another time it has SQL attached) > To Requestors & Ccs: > Sender: Company Support <h...@email.com> > From: Company Support <h...@email.com> > Subject: [RT#3144] FW: Multi Sample DC > Reply-To: h...@email.com > ... > MIME-Version: 1.0 > X-RT-Original-Encoding: utf-8 > Date: Wed, 2 Feb 2011 15:22:45 -0500 > RT-Attachment: 3144/37795/12542 > RT-Attachment: 3144/37795/12543 > Content-Type: text/plain; charset="utf-8" > Content-Transfer-Encoding: 8bit > > This transaction appears to have no content > > Ticket <URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 > > > To AdminCc: > Subject: [RT #3144] Owner: (me) FW: Multi Sample DC > From: "My Myself via RT" <h...@mail.com> > Reply-To: h...@mail.com > ... > MIME-Version: 1.0 > X-RT-Original-Encoding: utf-8 > Date: Wed, 2 Feb 2011 15:22:45 -0500 > RT-Attachment: 3144/37795/12543 > Content-Type: text/plain; charset="utf-8" > Content-Transfer-Encoding: 8bit > > <URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 > > > Hello Scott, > > Can you please import the following attachment. I just added a _1 to the end > of > the operation Id. Please let me know if that resolves your problem. > > > Thanks > Steve
pgpY7ZfaTmbvW.pgp
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