Scrip 5 - On Correspond Notify AdminCcs Condition-On Correspond Action: Notify AdminCcs Template: Global template: Admin Correspondence Stage: Transaction Create
Scrip 23 - On Correspond Notify-Anonymous Requestors and Ccs Condition-On Correspond Action: Notify Requestors and Ccs Template: Global template: Anon-Correspondence Stage: Transaction Create Template - Admin Correspondence RT-Attach-Message: yes Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject} <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > {$Transaction->Content()} Template: Anon-Correspondence Content-Type: text/html RT-Attach-Message: yes Sender: Eyelit Support <h...@eyelit.com> From: Eyelit Support <h...@eyelit.com> <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > {$Transaction->Content()} ---- note I've since added "Content-Type: text/html" since I first posted this problem, now it does give the correspondence (in HTML) followed by the plain-text version with all of the html tags around it. Thank you for your response. Steve From: Kevin Falcone <falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No Content from Replies for Requestors! Message-ID: <20110208212900.ga70...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote: > Here are the transactions from the DB. > > > 37795 RT::Ticket 3144 0 Correspond No Subject 1215 > 2011-02-02 20:22:44.0 > 37796 RT::Ticket 3144 0 EmailRecord > <rt-3.8.8-13428-1296678164-1466.3144-5-0@eyelitrt> 1 2011-02-02 > 20:22:45.0 > 37797 RT::Ticket 3144 0 EmailRecord > <rt-3.8.8-13428-1296678165-1871.3144-23-0@eyelitrt> 1 2011-02-02 > 20:22:46.0 So, what are the Conditions, Actions and Templates for Scrips 5 and 23 -kevin