Scrip 5 - On Correspond Notify AdminCcs
Condition-On Correspond
Action: Notify AdminCcs
Template: Global template: Admin Correspondence
Stage: Transaction Create
Scrip 23 - On Correspond Notify-Anonymous Requestors and Ccs
Condition-On Correspond
Action: Notify Requestors and Ccs
Template: Global template: Anon-Correspondence
Stage: Transaction Create
Template - Admin Correspondence
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
Template: Anon-Correspondence
Content-Type: text/html
RT-Attach-Message: yes
Sender: Eyelit Support <h...@eyelit.com>
From: Eyelit Support <h...@eyelit.com>
<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
----
note I've since added "Content-Type: text/html" since I first posted this
problem, now it does give the correspondence (in HTML) followed by the
plain-text version with all of the html tags around it.
Thank you for your response.
Steve
From: Kevin Falcone <falc...@bestpractical.com>
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No Content from Replies for Requestors!
Message-ID: <20110208212900.ga70...@jibsheet.com>
Content-Type: text/plain; charset="us-ascii"
On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote:
> Here are the transactions from the DB.
>
>
> 37795 RT::Ticket 3144 0 Correspond No Subject 1215
> 2011-02-02 20:22:44.0
> 37796 RT::Ticket 3144 0 EmailRecord
> <rt-3.8.8-13428-1296678164-1466.3144-5-0@eyelitrt> 1 2011-02-02
> 20:22:45.0
> 37797 RT::Ticket 3144 0 EmailRecord
> <rt-3.8.8-13428-1296678165-1871.3144-23-0@eyelitrt> 1 2011-02-02
> 20:22:46.0
So, what are the Conditions, Actions and Templates for Scrips 5 and 23
-kevin
