Vikas, RT provides some basic Conditions and actions. You've put code in for a Custom Condition, yet you specifiy the *basic* "On Resolve". That's redundant. Get ride of the Custom COndition Code.
However, that isn'tr the reason it doesn't work. You specified "User-Defined" for your Action and I use "Notify Others". Try that and get ride of all that Custom Code. Kenn LBNL On Mon, Feb 14, 2011 at 12:25 AM, Vikas Srivastava < vikas.k.srivast...@gmail.com> wrote: > Hi Kenn , > > Any pointers on the following please . Still struggling to get this working > . > > Regards > > Vikas > > > ---------- Forwarded message ---------- > From: Vikas Srivastava <vikas.k.srivast...@gmail.com> > Date: Fri, Feb 11, 2011 at 3:48 PM > Subject: Re: [rt-users] Sending Email to CustomField value > To: Kenneth Crocker <kfcroc...@lbl.gov> > Cc: rt-users@lists.bestpractical.com > > > > Hi Kenn , > > Thank you so much , but for some reasons I am not able to get it working . > > Here is what I did . > > Created A Template : > ------------------------ > > Name : Send Email to Customer on Closure > Description : Send Email to Customer on Closure > Content: > > RT-Attach-Message: yes > To: {$Ticket->FirstCustomFieldValue('Customer Email')} > > Subject: Request Titled: "{$Ticket->Subject}" > > Some Content here . > > > Created A Scrip : > ------------------------ > > Description : Email On closure > Condition : On Resolve > Action : User Defined > Template : Send Email to Customer on Closure > Stage : TransactionCreate > > Custom condition: return 1; > Custom action preparation code:return 1; > Custom action cleanup code:return 1; > > > > When I resolved the case no email is sent to the email address mentioned in > the Custom field named "Customer Email" > > Appreciate your inputs . > > Regards > > Vikas > > > > On Fri, Feb 11, 2011 at 8:52 AM, Kenneth Crocker <kfcroc...@lbl.gov>wrote: > >> Vikas, >> >> We do that thru the Template. Below is an example of what we do to send an >> email to a person selected to be the QA tester/Approver of work before it is >> migrated/resolved: >> >> RT-Attach-Message: yes >> To: {$Ticket->FirstCustomFieldValue('QA Approver')} >> Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing >> >> >> ---------------------------------------------------------------------------- >> TICKET INFORMATION: >> Queue : {$Ticket->QueueObj->Name} >> Number : {$Ticket->Id} >> Subject: {$Ticket->Subject} >> >> ---------------------------------------------------------------------------- >> Priority is: {$Ticket->Priority} >> Requestor : {$Ticket->Requestors->UserMembersObj->First->Name} >> Created by: {$Ticket->CreatorObj->Name} >> Created on: {substr($Ticket->Created, 0, 10)} >> Owned by: {$Ticket->OwnerObj->Name} >> Development Started on: {substr($Ticket->Started, 0, 10)} >> >> ---------------------------------------------------------------------------- >> To indicate your approval of the QA test results, merely >> "Reply" (only) to this email with your comments: >> >> >> Thank you, >> {$Ticket->QueueObj->CorrespondAddress()} >> >> We like to include a lot of Ticket data in our emails to the recipients. >> All of out templates are custom. >> >> Hope this helps. >> >> Kenn >> LBNL >> >> >> On Fri, Feb 11, 2011 at 8:00 AM, Vikas Srivastava < >> vikas.k.srivast...@gmail.com> wrote: >> >>> Hi All , >>> >>> >>> >>> Could you please help me in creating a scrip that sends emails to email >>> addresses noted in custom field values . >>> >>> >>> >>> >>> So say in CF1 i have john...@abc.com >>> And in CF2 i have mja...@abc.com . >>> >>> >>> >>> >>> Upon case closure I would like to emails (different content) to be sent to >>> the above to CFs . >>> >>> >>> >>> >>> Any help would be much appreciated . >>> >>> >>> >>> >>> Regards >>> >>> Vikas >>> >>> >>> >>> >> > >