Bingo. That took care of it. Thanks for the code. Kurt
From: "Kenneth Crocker" <kfcroc...@lbl.gov> To: rt-users@lists.bestpractical.com Sent: Monday, February 14, 2011 9:06:28 AM Subject: Re: [rt-users] Notify specific owner on Correspond Kurt, This (in Custom Condition) will ensure the code is triggered only on Correspondence: my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; my $ownerid = $ticket->Owner; return 0 unless ($trans->Type eq 'Correspond' && your owner comparison); Good luck. Kenn LBNL On Fri, Feb 11, 2011 at 1:22 PM, Kurt Engle < en...@4j.lane.edu > wrote: Kenn can you give me some pointers on how to do that? Thanks, Kurt From: "Kenneth Crocker" < kfcroc...@lbl.gov > To: rt-users@lists.bestpractical.com Sent: Friday, February 11, 2011 12:05:37 PM Subject: Re: [rt-users] Notify specific owner on Correspond Kurt, I think you need to add a check for a "correspond" transaction to your condition. Kenn LBNL On Fri, Feb 11, 2011 at 11:37 AM, Kurt Engle < en...@4j.lane.edu > wrote: I have created a scrip that successfully notifies owners but now I need to be able to only run this scrip when a specific owner is listed on the ticket. I am guessing that I need a Custom Condition for this scrip. So far I have the following: Description: On Correspond notify specific owner Condition: User Defined Action: Notify Owner Template: Global template: Admin Correspondence Stage: Transaction Create Custom Condition: my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; my $ownerid = $ticket->Owner; if ($ownerid = 34) { return 1; } else { return 0; } So far, this scrip does not discriminate based on the ticket owner. Thanks for your help -- Kurt Engle -- -kurt -- -kurt