> It does not let you dynamically load an article from a Template, you > could do that without the extension just by writing code in normal RT > Templates.
Sure. But I would not like to repeat myself in 3 templates (3 times the same signature/code in 3 templates) - for one queue. I would like to move / refactor this code out of the templates to one place, a RTFM article. Then, just "source" the text from the signature-article to the template. Something like this: my $rtfm = RT::FM::Article->new($Ticket->CurrentUser); my ($id,$msg) = $rtfm->Load("Signature1"); if (!id) { $RT::Logger->debug("failed .."); } else { "HOWTO print a CF xxx from the loaded article ?"; } kind regards Danny