Lars I might be wrong but I don’t think the cli cater for rights (groups or users), I find the clicky clicky web interface annoying in particular when adding few users or few groups etc etc .. and to avoid that I ‘ve written scripts using the rt api (so its database/rt conformed) …. My scripts are heavily customised for our business , I am willing to share but I would need to do a lot of stripping first, to save my time if you want to have a go yourself I use:
sub Addtogroup { my $uid = shift ; #This should be the user id , so you need to pull it out using RT::User->new(RT::SystemUser)->Load my $group = "Group_NAME_HERE"; my $g = RT::Group->new(RT::SystemUser); $g->LoadUserDefinedGroup($group); unless ($g->id) { print "error loading group \n"; return undef; } my ($gidm,$msg) = $g->AddMember($uid); if ($gidm == 0) { print "error adding user to group $msg\n"; } return 1; } And for rights, I have something like: my @rights = ('DeleteTicket','AssignCustomFields','OwnTicket','TakeTicket'); my $qobject = new RT::Queue(RT::SystemUser); $qobject->Load($queue); my $gobject = new RT::Group (RT::SystemUser); $gobject->LoadUserDefinedGroup($group); my $gid = $gobject->Id; my $principal = RT::Principal->new($RT::SystemUser); $principal->Load($gid); foreach my $right (@rights) { next unless ($right); my ($val, $msg) = $principal->GrantRight(Object => $qobject, Right => $right); push (@results, $msg); } Regards; Roy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Lars Reimann Sent: 01 March 2011 13:30 To: rt-users@lists.bestpractical.com Subject: [rt-users] Modifying stuff with CLI, especially rights Hi all, i've done some digging since we are having the need to alter / edit stuff within RT programatically via the built-in CLI. However, I find the general documentation sparse and can only agree with previous questions which have gone unanswered / unsolved. Modifying stuff such as rights for a user should be possible with CLI, but syntax and method is still unknown (at least to me) after a close look at things. What we (and basically other users) need would be the approach to add users to specific groups and modify access rights for those groups (its a pain to clicky clicky on the web-interface for admins). I understand that the CLI is basically a wrapper for the underlying perl code. I would rather use the CLI to be database conform / rt conform than devising a way to solve my problems in an unclean way. Please update / tell us more about solving things via the CLI. Updating the Wiki may be also a good step, but that can also be done by me, once the general approach / scope is clear. e.g. References: Batch Rights modification with CLI<http://www.gossamer-threads.com/lists/rt/users/90712?search_string=rights%20cli;#90712> Dec 10, 2009, 6:49 AM Using CLI to modify group rights on a queue - is it possible? <http://www.gossamer-threads.com/lists/rt/users/84106?search_string=rights%20cli;#84106> Mar 20, 2009, 9:44 AM greetings, l.r.