I am interested in this as well as my company is in a similar situation--this capability would determine whether or not we used RT for tracking information that requires these types of calculations.
Can anyone offer a hint as to whether or not this is possible to do? Even if it's a custom extension? We may be interesting in paying for someone to write that? On Tue, Mar 1, 2011 at 4:44 PM, Daniel Farst <daniel.fa...@case.edu> wrote: > I have a couple of things I'd like to do with RT and haven't been able to > find any clear answers how to do it, or if it's even possible. Can anyone > point me in the right direction? We'd like to do some simple calculations on > values stored in a custom fields and on values from those custom fields in > tickets returned from a saved search. > > Some background info: We use a queue in RT 3.8.8 to keep track of upcoming > orders we need to place with a ticket for each order. Those tickets have > custom fields tracking several values including order cost, what we're > charging for the order, order status, tracking numbers, etc.. > > I'm pretty sure I can accomplish this first part using scrips on a ticket > update, but would like confirmation. I'd like to have certain values in a > custom field calculated and updated when a different custom field value is > changed. i.e. I update the order total and the field holding what we're > charging for the order is automatically recalculated and updated as well. > > The second part I'm not sure about. I'd like to be able to have RT give me > the result of a calculation of the values in a custom field for the tickets > returned by a saved search (e.g. average value of the cost of orders from > user 'abc', sum of the cost of orders where custom field Order_Status = > Shipped, etc.). Is this doable by RT? Is there an extension that does this > that I would need to install? > > Thanks! > > -- > Daniel Farst > IT Support Coordinator > College of Arts and Sciences > Case Western Reserve University > > daniel.fa...@case.edu > > Public key on keyserver.pgp.com -- Thomas Smith Cell: 602-882-2917
