Opps, forgot to change the TO to RT. On Thu, Mar 3, 2011 at 9:25 AM, Kenneth Crocker <kfcroc...@lbl.gov> wrote:
> Gregory, > > If scrip #2 creates a comment, then it might also trigger scrip #1 because > scrip #1 is triggered by a comment and it is in stage TransactionBatch. Try > changing the action in scrip #2 to Notify AdminCc or just drop it if the > AdminCc doesn't want a notification. Any comment will still be in history if > they want to see it. > > Just a thought. > > Kenn > LBNL > > > On Thu, Mar 3, 2011 at 4:54 AM, Gregory Okoth <greg...@accesskenya.com>wrote: > >> I guess I am using the system default scrips because I have not created >> any myself. What I think is affecting is >> >> 1) On Comment Notify Owner >> >> Condition: On Comment >> >> Action: Notify Owner >> >> Template: Global template: Correspondence >> >> Stage: TransactionBtach >> >> >> >> 2) On Comment Notify AdminCcs as Comment >> >> Condition: On Comment >> >> Action: AdminCcs as Comment >> >> Template: Global template: Admin Comment >> >> Stage: TransactionCreate >> >> >> >> Please help me with an insight into resolving it. The same is still >> happening when I update a ticket through mail >> >> >> >> Regards, >> >> >> >> *Gregory Okoth* >> >> >> >> *From:* Bernard McCormack [mailto:bmccorm...@nextjump.com] >> *Sent:* Wednesday, March 02, 2011 1:38 PM >> *To:* Gregory Okoth; rt-users@lists.bestpractical.com >> *Subject:* RE: [rt-users] BCC emails on Comment >> >> >> >> What are your other scips? This shouldn’t notify your queue cc’s. >> >> >> >> >> >> *From:* rt-users-boun...@lists.bestpractical.com [mailto: >> rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Gregory Okoth >> *Sent:* Wednesday, March 02, 2011 4:32 AM >> *To:* rt-users@lists.bestpractical.com >> *Subject:* [rt-users] BCC emails on Comment >> >> >> >> Hi RT Community, >> >> I need a clarification with regards to BCC emails. I am using RT 3.8.8 on >> CentOS 5.5, mysql, postfix >> >> >> >> When adding comments on tickets and using the Update Ticket button, it >> sends to those on CC for the queue under which the ticket belongs to, as >> well as the Originator, as BCC mail. >> >> >> >> I want only Administrative CC [*or better still, the Owner*] to receive >> email on this updated ticket. Those in CC for a particular queue are in >> other departments [*read external*], and these emails go to them in BCC. >> Want to stop this. Do I change using templates or Scrips. >> >> >> >> If its on Scrips, I changed *On Comment Notify Other Recipeints* to >> below, but its still not working. Please help >> >> >> >> >> >> >> >> Regards, >> >> Gregory >> > >
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