On Fri, Mar 04, 2011 at 06:41:16AM -0800, Yan Seiner wrote: > Kevin Falcone wrote: >>> Back to the "New Messages" behavior - it doesn't do that. It says >>> "No" even if a new emailed comment appears. Is there a way to get >>> the behavior I want? >>> >> >> Are you the one updating the ticket? That isn't a valid test case. >> > The test case was a requester updating the ticket. > > >> But honestly, it sounds like you want to order by LastUpdated and show >> LastUpdatedBy so that you can tell if an external customer updated a >> ticket. >> > OK, I'll give it a try. Thanks! >
Yan, I have not tried it yet, but this looks like it would do what you want and mark tickets that have new replies: http://requesttracker.wikia.com/wiki/ShowStatusInColor Cheers, Ken