Just a question... had the user authenticated at least once?
If they aren't in the db or imported from ldap, there's no mention of
them in the RT users db hence incoming e-mails can't create tickets.
Giuseppe
On 04/03/11 17:46, Brandon Olszewski wrote:
I have a new install of RT 3.8.9 running on SLES11, and I cannot get
incoming emails to update/create tickets. I'm using postfix for email
routing. Outgoing mail works (all mail routed to an Exchange
smarthost). I put a debug switch in my aliases file and the error
generated by an incoming email is:
[error] Couldn't find sender's address
(/opt/rt3/bin/../lib/RT/Interface/Email/Auth/MailFrom/pm:67)
[error] Could not record email: Could not load a valid user
(/opt/rt3/share/html/REST/1.0/noAuth/mail-gateway:75)
From what I understand, this error means that postfix received the
email properly and passed it to rt-mailgate, which failed to parse a
valid FROM email address from the headers thus rejecting the message.
The only instance I've found of this error happing was resolved by
adding "CreateTicket" permissions to the "Everyone" group in RT --
I've done this to no avail.
Linux version: 2.6.32.27-0.2-default
Perl version: 5.10.0 built for x86_64-linux-thread-multi
Non-standard configurations:
Default http site redirects to https
Additional module RT::Authen::ExternalAuth 0.08_01 -- authenticates
via LDAP against Active Directory -- is working properly.
Any advice would be much appreciated!
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____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
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