Ok I'm hoping someone knows how to do this. We have various custom fields where Users will fill in data about a specific thing. Is there a way that when someone fills in one of these custom fields whilst creating a ticket, the Info they put into the Custom field will be saved to a drop down list for future use so that the user doesn't have to type in this data into the custom field for another ticket?
From: Lionel Wolfaardt Sent: 09 March 2011 11:45 AM To: 'rt-users@lists.bestpractical.com' Subject: Saving info for Custom Fields Lionel Wolfaardt [cid:image001.jpg@01CBDE50.D03CB320] * +27 21 710 2999 (Tel) * +27 21 710 2399 (Fax) * lion...@imperatech.com<mailto:ald...@imperatech.com> * www.imperatech.com<http://www.imperatech.com/> [cid:image002.png@01CBDE50.D03CB320][cid:image003.png@01CBDE50.D03CB320] ********************************************************************** Relevant company disclaimers are available at the following addresses: Email: mailto:disclai...@imperatech.com?Subject=Imperatech_Disclaimer ********************************************************************** ********************************************************************** Relevant company disclaimers are available at the following addresses: Email: mailto:disclai...@imperatech.com?Subject=Imperatech_Disclaimer **********************************************************************
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