Yan: One way of doing this is to put the hack in Elements/SelectStatus Something like : if ($session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}) { @status = $queue->StatusArray(); } else { @status = RT->Config->Get('ActiveStatus') ; }
The above will hide the non active statuses (resolve/reject/delete) from the dropdown unless the user can resolve/reject etc. But you need to define / work on how you establish $session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'} It all depends on how you distinguish those that can resolve from those that cannot. Roy > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Yan Seiner > Sent: 09 March 2011 13:44 > To: Ruslan Zakirov > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Possible to deny Resolve. Reject permissions? > > So... Any hints on the hack? And/or, when will 4.0 be out? > > Ruslan Zakirov wrote: > > Hello, > > > > In 3.8 with a hack. In 4.0 with lifecycles configuration. > > > > On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner <y...@seiner.com> wrote: > > > >> Is it possible to deny users permission to Resolve or Reject a ticket > while > >> giving them modify permissions on the ticket? > >> > >> -- > >> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab > is > >> Turkish. My democracy is Greek. My wine is French. My coffee is > Brazilian.. > >> My language is English. My movies are American. My music is African. My > >> beers are German. My shirt is Indian. My oil is Saudi Arabian. My > >> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My > math > >> is Arabic, my writing Latin. And you complain that your neighbor is > Mexican? > >> > >> > >> > > > > > > > > > > > -- > My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is > Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. > My language is English. My movies are American. My music is African. My > beers are German. My shirt is Indian. My oil is Saudi Arabian. My > electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My > math is Arabic, my writing Latin. And you complain that your neighbor is > Mexican?