On Thu, Mar 10, 2011 at 09:53:43AM -0600, Brandon Olszewski wrote: > In case anyone is interested - I figured out the problem. Everything I > did was correct, > however, the only member of the group to which I wanted the mail sent was > also the user moving > the ticket. The transacting user, apparently, is exempt from the > rt-email-group-admin > action. I added an additional user to the group and that user receives > mails exactly as > expected. >
You want to read about $NotifyActor in your RT_Config.pm or as a user preference in 3.8.9 > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brandon > Olszewski > Sent: Wednesday, March 09, 2011 4:12 PM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Need RT to send mail to a group > > > > Greetings, > > > > I am trying to get my RT 3.8.9 instance running on SLES11 to send emails > to all members of an > RT group whenever a ticket is moved from any queue into the "LAN" queue. > I've created a group > called "LAN", and placed the desired recipient's RT user account as a > member. > > > > I've used the following command to create a custom action to send email to > this group: > > /opt/rt3/sbin/rt-email-gorup-admin -add `Notify LAN group' -group `LAN' > > > > And I have verified the successful creation of this action with this > command: > > /opt/rt3/sbin/rt-email-group-admin -list `Notify LAN group' > > > > Result of the above command: > > Name: Notify LAN group > > Module: NotifyGroup > > Members: > > Group => LAN > > > > I've created a scrip (number 14 for this RT instance) in the LAN queue > with the following > paramaters: > > > > Description: NotifyLAN > > Condition: On Queue Change > > Action: Notify LAN group (the custom action created in the above step) > > Template: Global template: Admin Correspondence (unchanged default > template) > > Stage: TransactionCreate > > > > > > When I move a ticket to the LAN queue, no email is sent, and these two > lines appear in the RT > log file: > > > > [info]: #27/427 - Scrip 14 NotifyLAN > (/opt/rt3/bin/../lib/RT/Interface/Email.pm:302) > > [info]: No recipients found. Not Sending. > (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) > > > > > > I'm not set on using this method of sending email to a group if someone > has an easier/working > way to do it. Any help would be greatly appreciated. > > > > Brandon > > > > > ---------------------------------------------------------------------------------------------- > > The information transmitted is intended only for the person or entity to > which it is addressed > and may contain confidential and privileged material. Unauthorized review, > use, disclosure, or > distribution is prohibited. If you receive this material/information in > error, please contact > the sender and destroy the material/information. > > Email is not a secure form of communication and should not be used to > transmit personal or > confidential information such as account numbers, balance information, or > wire transfer > requests. The PrivateBank is not responsible for the security of sensitive > information > received by email. > > > ---------------------------------------------------------------------------------------------- > > The information transmitted is intended only for the person or entity to > which it is addressed > and may contain confidential and privileged material. Unauthorized review, > use, disclosure, or > distribution is prohibited. If you receive this material/information in > error, please contact > the sender and destroy the material/information. > > Email is not a secure form of communication and should not be used to > transmit personal or > confidential information such as account numbers, balance information, or > wire transfer > requests. The PrivateBank is not responsible for the security of sensitive > information > received by email.
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