No. Here's the scenario I'm trying to set up:
1. Requestor submits trouble request 2. Requestor receives notification that a ticket has been created 3. Technician responds to trouble request via RT, requestor receives the response Step 3 is where things are going wrong; no response is being sent to the original creator of the ticket. They are, however receiving notifications when the ticket is created and when it is closed. Thanks, Thane From: Michael Steen [mailto:michael.st...@livetext.com] Sent: Friday, March 11, 2011 4:04 PM To: Walkup, Thane Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Respond on Correspond appears to not be working Is the requestor the same person who is making the reply? By default, the $NotifyActor setting does not send correspondence to the person making the change. Best, Mike On Fri, Mar 11, 2011 at 3:09 PM, Walkup, Thane <twal...@sccd.ctc.edu<mailto:twal...@sccd.ctc.edu>> wrote: Greetings, Version info: RT 3.6.5 running on Ubuntu; kernel 2.6.24-28. (Hardy Heron) There is an eventual plan to move to 3.8, but for now this is the version we're running, and we're kind of stuck with it. The main problem we're experiencing is that when people hit the "reply" button, the reply is not transmitted to the requestor of the ticket. Replies are generated for creation and closing events, but correspondence is not transmitted. The scrip for the queue in question (it's actually global, we're running a minimal system) is as follows: Condition: On Correspond Action: Notify Requestors and Ccs as Comment Template: Global template: Correspondence Stage: TransactionCreate I admit a total ignorance of perl and the other "under the hood" stuff, but the issue falls on my head to fix. Any suggestions? Thanks, Thane
