Hello All, I have a request to get rid of the '[lookup email]' and '[lookup "<domain>"]' links, more precisely known as the values for @Active_MakeClicky. I found a previous discussion ( http://www.gossamer-threads.com/lists/rt/users/87540 ) of the same topic in which Ruslan suggests editing RT_SiteConfig.pm to change the values for @Active_MakeClicky... which was what I originally intended to do. There is currently no MakeClicky line in RT_SiteConfig.pm. When I looked at RT_Config.pm, I found:
Set(@Active_MakeClicky, qw()); This confused me for a while until I found /opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm shows: Set(@Active_MakeClicky, qw(httpurl_overwrite ip email domain)); /Configuration.html shows the same value as the RTIR_Config.pm, which is obviously taking precedence. I found an article ( http://blog.securitymonks.com/2008/08/07/rtir-adding-incident-response-capabilities-to-rt/) that says the following lines should be added to RT_SiteConfig.pm when RTIR is installed: $RTIR_CONFIG_FILE = "/opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm"; require $RTIR_CONFIG_FILE || die ("Couldn't load RTIR config file '$RTIR_CONFIG_FILE'\n$@"); Set(@Plugins, 'RT::FM', 'RT::IR'); The RT_SiteConfig.pm does not currently have this line, and I was unable to find documentation describing such a line on the Wiki. I didn't do the installation myself, so there may be a reason for this that I am not privy to. It looks like the gentleman from the previous thread about MakeClicky values ended up editing RTIR_Config.pm directly. This would surely work, but I'm guessing it is probably not the best practice. So, two questions... Will adding Set(@Active_MakeClicky, qw()); to RT_SiteConfig.pm override the RTIR_Config.pm file? Should the three $RTIR_Config_File... lines (above) be added to RT_SiteConfig.pm, as well? Thank You, Mike