Some versions of FCKEditor has had issues with browser detection for newer browser versions. As far as I can tell it's dependant on older versions of FCKEditor being used, but as the bug has been replicated on 3.8.9 and 3.8-trunk perhaps it is not the case. Some FCKEditor users have been updating the agent strings to detect FF4.0 and IE9 correctly.
Either way, it may be an option to try the newer CKEditor as it was such as simple patch posted on the list a while back, and easily reverted back to FCKEditor. -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 March 2011 16:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] firefox4 textbox missing On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: > As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young > Sent: 30 March 2011 13:57 > To: rt-users > Subject: Re: [rt-users] firefox4 textbox missing > > Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. > > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial > Sent: 30 March 2011 13:22 > To: rt-users > Subject: [rt-users] firefox4 textbox missing > > since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux & win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? > > > "RK&K" and "RK&K Engineers" are registered trade names of Rummel, Klepper & Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.