On Fri, Apr 01, 2011 at 03:53:41PM -0700, Adam Bernstein wrote: > Sorry to resurrect an old thread, but did Ed make any progress on > this? Because we're having the same trouble, after changing the URL > at which RT is addressed on our system: We have three users, and one > of us sees everything fine, while the other two see the old URL > appearing in ticket links under the QuickSearch listings (and only > there).
I have no idea if Ed fixed it, but those links are generated by either the preference I referenced or the global DefaultSearchResultFormat or a local customization, so those are the places to look. -kevin > The only difference we've been able to find so far in the database > is that the two affected users were initially auto-created upon > ticket creation (many years, many tickets, and many RT versions > ago), while the other was not. New users are not affected. But > none of us have any custom Search Options configured in the location > referred to by Kevin below -- we've never touched those things, > never gotten to that level of RT-fu. > > This is RT 3.8.8. Any help greatly appreciated. > > adam > > On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote: > > Hello, > > > > I recently moved our RT instance from a base hostname to a subdirectory > > (i.e. from http://www.example.com/ to http://www.example.com/rt/) > > > > Myself and a few users have updated our SavedSearches to account for that > > change and it works fine. As does almost everything else. However, > for some > > users, when they click the Queue link from the QuickSearch box all the > > tickets displayed have links without the ending "/rt". > > > > This was a fresh install of the files, Mason cache has been > cleared and the > > web server restarted. Only the database was carried over. > > > > This behavior is only seen with a handful of users. I am unable to figure > > out why the links are correct for some users and not others. Any ideas on > > where to start looking for the cause? > > Check if these users have a custom Format under Preferences -> Search > options with id or Name and an invalid Link item > > -kevin
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