On Mon, Apr 11, 2011 at 02:52:33PM -0400, Paul Fincher wrote: > Hi all, > > > > We are getting ready to bring RT live and are passing the final > hurdles. One issue that I > am working through is the following. We are adding RT to already existing > mail aliases which > our support engineers currently monitor for incoming customer requests. > The problem is they > also sometimes use these aliases for internal communication unrelated to a > specific ticket. > I was hoping to have RT ignore these internal emails not related to a > ticket. From what I've > seen in past posts I may be out of luck but just thought I'd see if > someone had any ideas.
How do you intend to differentiate between "not related to a ticket" and "intended to create a new ticket" since emails sent to rt-mailgate without a subject tag create new tickets in the given queue (assuming permissions are configured to allow it). You'll need to filter before rt-mailgate gets the email -kevin
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