Le 18/04/2011 à 09:01:47-0500, Chris Barnes a écrit > This is a "I wish RT had this function" email. Can it go on the "wish > list" for the next version? :-) > > > > We use RT as a "computing help desk ticket system"- with a generic email > address for our entire group. This way users only need to learn a > single email address for computing questions. This works very well as > 90% of the email that comes in are support requests. > > About 5% of the email that comes in is spam. Eh... I can live with that > (it's easy enough to set the status to "deleted" and move on). > > > > This email is about that other 5% - those messages which are meant for > one of the IT folks directly (eg. administrivia within the dept). What > I wish RT had was a "bounce/redirect" function (in pine/Thunderbird > addon terms). Basically a way I could redirect the email message to > another address. > > Note that this is similar to a forward. But a standard forward creates > a whole new set of headers, where the message comes FROM the > intermediate person (in this case, RT). A redirect forwards the > message, but leaves the headers completely intact - such that the new > recipient sees the message as if it came from the original person. > I'm not sure but I think you can do that through procmail, mean not directly use rt-mailgate but through a procmailrc call rt-mailgate just in case you want the mail, if it's spam just push to trash.
Regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: mar 19 avr 2011 22:35:39 CEST