Hi Kenn, Thanks for all the help - I finally managed to implement the Time Worked Report - the problem was when I copied the code for SelectMultiQueue from http://requesttracker.wikia.com/wiki/TimeWorkedReport, I did not realize there was a blank space for each line.
Regards, Walid From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: quinta-feira, 31 de Março de 2011 18:35 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Time Worked Report Walid, In step 4, you don't mention editing the "Tabs" file with the changes specified in the instructions. In steps 5 & 6, those files should have been moved to usr/share/rt3/local/html/Tools/Reports. 1) The "Tabs" and "index.html" files must be modified & kept in-sync in order to see the option in the "Tabs" heading. That certainly explains why they both have the same paths for the same reports. You should compare the code between those two and make sure they look exactly like they should, according to the instructions. 2) The "TimeWorkedReport.html" file has to be where the "Tabs" and "index.html" files are pointing to within the "path" shown. Moving these files around to other directories will just frustrate you more and distract you away from de-bugging the real problem. If this doesn't work, send me a list of the modified code for "Tabs" and "index.html". Kenn LBNL On Thu, Mar 31, 2011 at 1:18 AM, Walid Haider <walid.hai...@movensis.com<mailto:walid.hai...@movensis.com>> wrote: Hi Kenn, Thanks for the tip regarding RT $home, I will definitely consider it. I must be missing something, as I cannot see the Time Worked Report option on the menu. This is what I did: 1. Created a local directory within /usr/share/rt3, and then created the /usr/share/rt3/local/html and /usr/share/rt3/local/html/Elements directories. 2. Created the new file SelectMultiQueue (with the relevant content) within /usr/share/rt3/local/html/Elements 3. Created .../rt3/local/Tools, .../rt3/local/Tools/Reports, and .../rt3/local/Tools/Reports/Elements directories 4. Copied the Tabs file from /usr/share/rt3/html/Tools/Reports/Elements/Tabs to .../rt3/local/Tools/Reports/Elements 5. Copied the index.html file from /usr/share/rt3/html/Tools/Reports/index.html to .../rt3/local/Tools/ and edited the file accordingly 6. Created the TimeWorkedReport.html (with the relevant content) file in .../rt3/local/Tools/ 7. I restarted httpd and logged into RT, but could not see the Timed Worked Report option on the menu I then tried moving the index.html and TimeWorkedReport.html files from /usr/share/rt3/local/html/Tools/Reports into /usr/share/rt3/local/html/Tools/. But after restarting httpd, I still could not see the Time Worked Report. Finally, I tried creating the local directory in /usr and the rt3 directory within it (/usr/local/rt3). I then moved the entire html directory, created in 1. (above), to /usr/local/rt3. But again, after restarting httpd I could not see the Time Worked Report. Thanks in advance, Walid From: rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com> [mailto:rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of Kenneth Crocker Sent: terça-feira, 29 de Março de 2011 16:42 To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Time Worked Report Opps, that was supposed to be /local/html/Tools/Report. Sorry. Kenn On Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <kfcroc...@lbl.gov<mailto:kfcroc...@lbl.gov>> wrote: Walid, Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it caused endless problems when trying to implement extensions. We decided to just go to opt/rt3 and put it in VM and we've been sailing smoothly ever since. Just a thought for you to consider. Kenn LBNL On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <kfcroc...@lbl.gov<mailto:kfcroc...@lbl.gov>> wrote: Walid, Well, Wherever you have the .../Tools/Report/... you will need a .../local/Tools/Report/ version to put "TimeWorkedReport". Kenn LBNL On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <walid.hai...@movensis.com<mailto:walid.hai...@movensis.com>> wrote: Hi Johan, No, I do not. Should I go ahead and create it and then follow Kenn's instructions? Regards, Walid From: rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com> [mailto:rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of Johan Sjöberg Sent: terça-feira, 29 de Março de 2011 14:56 To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Time Worked Report Do you have a /usr/local/rt3? /Johan From: rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com> [mailto:rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of Walid Haider Sent: den 29 mars 2011 15:20 To: Kenneth Crocker; rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Time Worked Report Kenn, Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my $home is /usr/share/rt3. My folder structure is different compared to what you mention below, as I do not have a share directory within my RT $home. Please advise if I should create the local directory within /usr/share/rt3. Thanks, Walid From: rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com> [mailto:rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of Kenneth Crocker Sent: segunda-feira, 28 de Março de 2011 17:33 To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Time Worked Report Walid, What I mean is this; it is highly recommended that any changes you make to RT code be done in a "local" version. RT will automatically look to $Home/local/.../.../ (where $home is usually opt/rt3/) for any override code that an installation may have developed. In this example (TimeWorkedReport), I copied the various /$home/share/.../... directories & files listed in the "readme' for that report into a /$home/local/.../... version/copy of those directoryies & files. I did NOT make any changes to any /share/ version of RT code. This is recommended for a couple reasons; the least of which it is easier to maintain later versions of RT without wiping out your local code (provided you keep a copy of that code). Also, industry wide for about the last 40 years, it has been considered a best practice to never mess with original code, but to provide a method that allows you to use other code instead. So, my advice is to first; return all /share/ code to it's original state. Then create $home/local/html/Tools/Reports directories in order to copy/create the files mentioned in the "TimeWorkedReport" documentation. That's what I did: 1) If it exists,type "/opt/rt3/local/html/Elements/" <enter> otherwise, create it. 2) Copy the "delivered" file (from .../share/...) SelectQueue over to this directory with a the new name. A) Type "cp /opt/rt3/share/html/Elements/SelectQueue SelectMultiQueue" <enter>. 3) Replace the code in "SelectMultiQueue" with the code specified for this file from the document the "TimeWorkedReport". 4) If it exists, type "/opt/rt3/local/html/Tools/" <enter>, otherwise, create it. 5) Create new directories: A) Create "Reports" directory within "Tools" B) Get into "Reports" directory. C) Create "Elements" directory within "Tools/Reports" 6) Copy the "delivered" files (from .../share/...) (Tabs, index.html) over to the new directories: A) Copy the "Tabs" file over to "Tools/Reports/Elements": 1) Within "Elements", type "cp /opt/rt3/share/html/Tools/Reports/Elements/Tabs ." <enter>. 2) Go back 1 directory level to get to "/Tools/Reports". 3) Copy the "index.html" file over to "Tools/Reports" twice: a) Within "Tools/Reports", type "cp /opt/rt3/share/html/Tools/index.html ." <enter>. b) Within "Tools/Reports", type "cp /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html" <enter>. 7) Modify/Replace the code in "Tabs", "index.html" & "TimeWorkedReport" with the code specified for these files from the document the "Time Worked Report". Anyway, This is the procedure I followed and I had absolutely no problems AND I didn't have to worry about Production being messed up. Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions. Hope this helps. Kenn LBNL
