On Fri, Apr 22, 2011 at 12:53:42PM -0500, Mike Nelson wrote: > I am using RT 3.8.7 and I need to have one user able to fully administer > only one queue. > Specifically, I am interested in that administrator being able to create > custom fields in one > queue only (not globally) and I do not want to give this user access for > general system wide > admin privledges. I have given this user queue admin privledges and > according to the > informaton I have found, he should now be able to have access. Still, at > this point, the > Configuration menu option does not appear in this users menu.
The Configuration link is controlled by ShowConfigTab You have to grant that globally, but can then restrict their rights to the Queue. -kevin > Below I have included the links that lead me to believe this is possible. > Any help would be > appritiated!! > [1]http://kb.mit.edu/confluence/pages/viewpage.action?pageId=3908111 > > [2]http://kb.mit.edu/confluence/display/ist/RT+Queue+Administrator%27s+Guide > (Section: "Create > a custom field for your queue") > Thanks in advance!
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