Hi, I've setup a new installation of RT without migrating data from a previous installation : reason is that new queues/custom fields are defined in the new installation.
So the old installation has reached ticket number 1853. To avoid having trouble/confusion with my external partner (to whom we are giving our ticket number for reference), I would like to start ticket numbering to 2000 or 3000. I can't imagine create and close 1999 tickets then use RT Schredder. Is there another easy way to do this ? Cdt, Franck CALLEJA-ALBILLOS Email : franck.calleja-albil...@alcatel-lucent.com<mailto:franck.calleja-albil...@alcatel-lucent.com>
