Hello,
here's another fix we implemented, in order to change the friendly from line
format. I'd be
interessted, if there is a better solution for that?
In RT_SiteConfig.pm we have:
Set($FriendlyFromLineFormat , "\"My Company %s\" <%s>");
When sending a mail from queue "Incidents" this results in the from line:
'"My Company Incidents" <queue-mail-address>'
Instead of the queue name we would like to replace the first %s with the name
of the person
answering the request, resulting in '"My Company John Doe"
<queue-mail-address>'.
Until now we are using another patch for that:
--- lib/RT/Action/Autoreply.pm.orig 2011-05-02 21:47:49.000000000 +0200
+++ lib/RT/Action/Autoreply.pm 2011-05-04 17:08:48.000000000 +0200
@@ -97,7 +97,7 @@
my $friendly_name;
if (RT->Config->Get('UseFriendlyFromLine')) {
- $friendly_name = $self->TicketObj->QueueObj->Description ||
+ $friendly_name = $self->TransactionObj->CreatorObj->RealName ||
$self->TicketObj->QueueObj->Name;
}
Is there an easier way to achieve this without patching the code?
If not, could you introduce a new variable like $FriendlyFromLineName to enable
user to pick which
variable to use out of a few selected ones?
Best regards,
Lars
