Hello, here's another fix we implemented, in order to change the friendly from line format. I'd be interessted, if there is a better solution for that?
In RT_SiteConfig.pm we have: Set($FriendlyFromLineFormat , "\"My Company %s\" <%s>"); When sending a mail from queue "Incidents" this results in the from line: '"My Company Incidents" <queue-mail-address>' Instead of the queue name we would like to replace the first %s with the name of the person answering the request, resulting in '"My Company John Doe" <queue-mail-address>'. Until now we are using another patch for that: --- lib/RT/Action/Autoreply.pm.orig 2011-05-02 21:47:49.000000000 +0200 +++ lib/RT/Action/Autoreply.pm 2011-05-04 17:08:48.000000000 +0200 @@ -97,7 +97,7 @@ my $friendly_name; if (RT->Config->Get('UseFriendlyFromLine')) { - $friendly_name = $self->TicketObj->QueueObj->Description || + $friendly_name = $self->TransactionObj->CreatorObj->RealName || $self->TicketObj->QueueObj->Name; } Is there an easier way to achieve this without patching the code? If not, could you introduce a new variable like $FriendlyFromLineName to enable user to pick which variable to use out of a few selected ones? Best regards, Lars