Hi, We will be running old rt and new rt side by side for 3 months .
After that old rt will be shut . so if someone replys to an old email . they will receive a automatic reply that the ticket does not exist. How to create a new ticket in new rt which has a subject something like "zxc software #123". the ticket number 123 was in old rt database and the new rt will start from 1000 and there wont be any old tickets put in this new one . so ideally a new ticket in new system with a new id needs to be created when a customer replys to old rt ticket. hope that makes sense . please do not say that i should upgrade the old rt to new one because my manager wont be interested in this . any solutions much appreciated . cheers brothers. -- View this message in context: http://old.nabble.com/Tickets-for-old-rt-....how-to-handle-them---tp31647742p31647742.html Sent from the Request Tracker - User mailing list archive at Nabble.com.