On Wed, May 4, 2011 4:53 pm, Lai Zit Seng wrote: > On May 5, 2011, at 7:10 AM, Yan Seiner wrote: > >> On Wed, May 4, 2011 3:48 pm, Yan Seiner wrote: >>> >>> I'm trying to set up a link from a MS Excel spreadsheet to an RT >>> ticket. >>> I've tried the "hyperlink" function and also a directl link; no matter >>> what I do RT only goes to the home page. >>> >>> Hyperlinking directly to a ticket seems to work otherwise. Is there >>> something particular about excel that makes it break? Does anyone know >>> where to look? >> >> Here's the apache logs of the exchange: > > <snipped> > >> Anyone have any clue what's going on? >> >> It looks like a failed login, but the user is logged in on the machine, >> and RT opens up on the user's dashboard. > > I've encountered similar problems with other sort of websites if > hyperlinked from Office (not necessarily Excel, but also Word and > PowerPoint). It's very irritating. I understand the issue is that Office > programs will make an initial web request NOT using your favourite web > browser, where it does not have the correct login credentials (or cookies > of a pre-existing logged in session), and thus ends up with the wrong web > content. If that initial web request results in a HTTP 403 error > (forbidden), the Office program will just pop-up an error dialog without > even launching the browser (this happens on my Drupal website).
OK, for posterity, here's the solution, provided by our very helpful IT department: This MSKB article http://support.microsoft.com/kb/899927 explains the nature of the problem and which makes reference to the registry fix described in this article http://support.microsoft.com/kb/218153. I can vouch for the fact that applying the fix does resolve the link problem. -- My daughter is racing a triathlon to raise money for her swim club. Want to help? http://akari.seiner.com