Hi, Have you seen:
http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.05/lib/RT/Extension/SpawnLinkedTicketInQueue.pm On Tue, May 24, 2011 at 4:31 PM, Kyle Thomas <k...@avalontel.com> wrote: > Ok I have searched extensively about how to create a child ticket in a > different queue then the parent and I have found that you can do it by > creating a custom field called “Child Queue” and applying that custom field > to whichever queue you want this on. I have done that and I do see the > custom field showing up when I create a child ticket , and I choose the > queue which I want to open the child ticket in, but it still creates it in > the original queue. > > > > I have done some further reading and found that in order for this to work I > have to create a scrip that looks at the CF value and based on that value , > changes the Queue to the value set in that CF. Can someone give me an > example of how that scrip would look? > > > > I am running 4.0.0 is this something that is already in 4.0 and I am just > missing something. > > > > Any help would be greatly appreciated > > > > > > > > > > Kyle -- Best regards, Ruslan.