Kenneth, yes please, provide me some details. This is our template for Resolved email. But attachments are not working.
Subject: Vyriešené: {$Ticket->Subject} RT-Attach-Message: yes Podľa našich záznamov bola Vaša požiadavka VYRIEŠENÁ. Ak máte akékoľvek ďalšie otázky alebo nejasnosti k úlohe, prosím odpovedzte na túto správu, a úloha bude automaticky znovu otvorená v systéme. Táto odpoveď je automaticky generovaná systémom RT-ZSE. Ďakujeme. {$Ticket->QueueObj->Description} =================================================================== Resolution details ------------------------------------------------------------------- { my $resolution_comment; my $Transactions = $Ticket->Transactions; $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' ); $Transactions->OrderByCols ( { FIELD => 'Created', ORDER => 'DESC' }, { FIELD => 'id', ORDER => 'DESC' }, ); my $CommentObj = $Transactions->First; if( $CommentObj && $CommentObj->id ) { $resolution_comment = $CommentObj->Content; } $resolution_comment; } =================================================================== Request details: ------------------------------------------------------------------- { $Ticket->Transactions->First->Content; } Miroslav, You can modify the "resolve" template to include the last comment and/or include any attachments. When the ticket is resolved and the email sent, the template will include all the data you want. I have an example if you want it. Kenn LBNL On Wed, May 25, 2011 at 7:03 AM, Mike Johnson <mike.john...@nosm.ca> wrote: -- View this message in context: http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31731075.html Sent from the Request Tracker - User mailing list archive at Nabble.com.